Registration Q & A

Q: I need to email a pass photo and/or birth certificate to the Registrar? What is the email address?
A: Our registrar, Spencer Fretts, can be reached via email at nhscregistrar@gmail.com

Q: I can't remember my password from last year?
A: The club has moved to a new web site & registration system (Stack Sports) beginning with the Fall 2018 season, you will need to create a new account in the new system. We will be updating our pages with more detailed instructions in the near future, but for now please refer to the announcement on our Home Page (Fall 2018 Registration is open!)

Q: How can I pay for the registration fees?
A: You can pay by check or credit card.

Q: How will this transaction show on my credit card statement?
A: It will show up your statement from Stack Pay, which is Stack Sports' own online payment processer. Please make sure whomever reviews your monthly credit card statement is aware of this registration/payment so they do not initiate a credit card disbute. The process to resolve those takes months!

Q: How do I pay by check?
A: When you get to the payment screen after registering there are instructions with the address where to mail the check.

Q: What program do I register my child for?
A: Registration programs are based on year of birth. When you click on the "Register Now" button, simply scroll down to the program which corresponds to your childs birth year. Once you log in and your family record comes up, if your child shows as "ineligible" you have gone into the wrong registration program based on their birthdate. See the "NHSC PROGRAM OVERVIEW" tab for descriptions of each program.

Q: I registered my child for soccer and now need to cancel the registration. What should I do?
A: Send an email to nohavensoccerclub@gmail.com indicating the name of the player, the program you registered for and the amount paid. If you paid by check, a refund check will be mailed to you. If you paid by credit card, a refund to your card will be issued. Please note that if you cancel registration after 8/15/19 a $10 cancellation fee will be deducted from your refund.

Q: I'm not sure what size uniform to order?
A: For age groups that wear t-shirts (Kick Start, Clinic, U8/U-10 in-town, Travel Teams), you can go by the normal size t-shirt your child would wear. For kickstart and clinic, you may want to order a little bit bigger so you can get a couple of seasons out of it. the other age groups are required to get new shirts every season so you can order the child's current size. For the dri-fit travel uniform (U11-U14), the uniform will be worn for 2 full years so you may want to order a size larger than current so you can get the most seasons out of it. The U8 reversible mesh shirts tend to run a small so you may want to order a size larger than your child's current size.

Q: Will there be a walk-in registration date?
A: We are no longer holding a separate walk-in registration session. We will notify members of plans to have anyone that can not access the online registration system to come at the beginning of our Board meeting to complete a manual registration.

Q: I believe I am owed a refund for a uniform/prior cancellation, etc. so I'm not sure whether I should register online since I'd like to apply that credit to the registration fee?
A: You should go through the online registration and payment process to register for the upcoming season and you should contact our club Treasurer (Wendy DeNardis) at nhsctreasurer2@gmail.com regarding any credit balances or refunds due. We want to handle these items separately.

Q: My child was on the Devo team but there is no registration program for that team?
A: Selection on step-up, devo and comp teams is separate from the registration process. You should go through the online registration process for your child's age to get them registered and pay the registration fee. Our program coordinators and Coaching Directors will review the evaluation results and/or coaches evaluations of all registrants to identify players to be invited to these teams. Anyone selected for these teams, will then receive an email to a separate registration program for their particular team where they will be able to pay the comp fee associated with these teams.

Q: I changed my email account. Do you need to know my new information?
A: YES!! Logging into the system and accessing your family account is based on the email you enter. All the prior history we have loaded will not be found if you enter the system using a new/different email. If you still have access to the old email account - use that to initially enter the system and then update your family information for the new email. If you no longer have access to the old email - contact us at nohavensoccerclub@gmail.com to let us know your new email address. We will update your family account and notify you via the new email once your record is revised and ready to be accessed.

Q: I would like my child to be considered to play in an older age group. What should I do?
A: Register your child in their age appropriate group based on their birth year. During that process, you will be given the contact name and email of the program coordinator. Send your request to the appropriate coordinator/director. For u8/u10, Joe Tarasuk will be able to help determine if the move is appropriate. For the U11-U19 boys and girls travel teams, playing in an older age group is discouraged and only approved when there are specific roster shortages that require players to play up in an age group in order to field a viable team. If you have any questions, please reach out to either the boys or girls director.

Q: Are there any evaluation sessions to be considered for competitive level teams?
A: Not currently. Evaluation sessions are expected after the spring season for our DEVO level boys and girls teams. This will take place over the summer, prior to the fall season. Our boys and girls directors use a number of data points to determine invitations to the competitive level teams. If you have not played for the club for the past 2 seasons, please contact Chris Gaetano (boys) at nhscboysdirector@gmail.com or Kristie Whitcomb (girls) at nhscgirlsdirector@gmail.com to find out options to be considered for a competitive level team.